Privacy Policy
This policy explains how Norvanta Studio Limited (company number 17240550), registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“Norvanta”, “we”, “us”) collects and uses your personal data when you enquire about or buy our design services, including through our Facebook and Instagram enquiry forms.
Who is responsible for your data
Norvanta Studio Limited is the data controller. Contact us at info@norvantastudio.com or +44 7877 416821.
What we collect
- Your name, phone number and email address.
- Your business name and the answers you give on our enquiry form (for example what you need, which package interests you and when you want to start).
- Messages you send us by WhatsApp, email or phone, and any files or brief you share.
- If you buy from us: order and payment details (payments are processed by our payment providers; we do not store full card details).
How and why we use it
- To reply to your enquiry, send you a quote and contact you about it (steps taken at your request before entering into a contract).
- To deliver the design work you order, including revisions and final files (performance of a contract).
- To keep business and tax records (legal obligation).
- To improve our advertising and services, for example measuring which adverts lead to enquiries (legitimate interests).
We will not sell your data. We will only send you marketing messages if you agree, and you can opt out at any time.
Who we share it with
- Meta Platforms (Facebook, Instagram and WhatsApp), which provide our enquiry forms and messaging.
- Payment providers such as Stripe, PayPal and Airwallex when you pay us.
- Our website and email hosting providers.
- Professional advisers such as our accountant, where needed.
International transfers
Some members of our team work from outside the UK and may access your enquiry and project details in order to deliver our services. Some of our providers also process data outside the UK. Where this happens we use appropriate safeguards required by UK data protection law, such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
Enquiries that do not turn into an order are deleted within 12 months. Records of orders and payments are kept for 6 years to meet tax and accounting rules.
Your rights
You can ask to access, correct or delete your data, to restrict or object to how we use it, or to receive a copy of it. Email info@norvantastudio.com. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk.